47期码报资料

Work at Wine-Searcher

We're about wine and technology

Wine-Searcher is an online search and price comparison engine for the world's wine, beer and spirits. Thanks to our seriously smart tech, we match together retailers price lists with people who are looking to buy.

We provide fast, accurate and complete price and location data of the world's online wine, spirits and beer. We help wine retailers build thriving businesses by sending traffic to their websites from our website, app and chatbot.

We have been running for 20 years and are constantly thinking about the future of digital retail. We have teams on data, AI, machine learning, image recognition, search, recommendations, daily wine news and encyclopaedic content. We're here for the long haul - reimagining how wine will be bought in the future.

We have a talented 60 person international crew based mostly in Auckland, New Zealand.

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"It's best to think of Wine-Searcher as Google for wine retailers."
Alder Yarrow
"Wine-Searcher can help track down bottles all over the world."
Eric Asimov
"Transparency in the wine market has been growing over the past decade since the launch of price comparison website Wine-Searcher – the Google of wine."
Nick Martin, Financial Times
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High Standard

As a leading technology company, we are looking for people who know how to push boundaries and at the same time keep up high standards of accuracy, speed and completeness.

Innovative Solutions

Wine-Searcher is always researching and pushing innovations that keep our products up to date. The development work is at the forefront.

work at Wine-Searcher intro
work at Wine-Searcher intro
Work-Life Balance

Unusually for an international tech company we keep regular office hours. We believe it is important for people to follow their other passions and be able to easily manage their home life.

And for those of you who love wine – our Friday night tastings are legendary.

Customer Experience Specialist

Customer Service | Full-time | Auckland

Description

We run the world's largest online wine search engine and price comparison website. We're looking for a brilliant, full-time Customer Experience Specialist to join our 'Feedback' customer service team in New Lynn, Auckland, NZ.

Our team is on the front-lines handling the daily issues and quality control tasks coming from our community of wine retailers and users around the world.

Working with our retail store customers and users everyday you will partner with our Product, Design and Software Development teams to improve the website and app user experience.

We're looking for someone to start quickly. If you are a professional, have great people skills, then we'd like to see you on the team!

Responsibilities include:

  • Help a small team achieve sales and product development goals.
  • Provide friendly and efficient service to the worldwide wine business community, being the first point of contact to handle and resolve customer complaints.
  • Research information and troubleshoot problems. Monitor and control numerous concurrent quality check tasks.

To be successful you should:

  • Have an understanding and empathy for building an online retail (wine) business.
  • Be able to build on the ideas of others in pursuit of the best user-experience (UX), working with design, software development, and Product teams.
  • Have previous experience with the creation of online help resources.
  • Familiarity with ticketing systems, prior experience with a Customer Relationship Management tool would be a bonus.

Industry type that you are likely to be from:

IT, Wine, Advertising, online Travel & Tourism.

We will help you grow:

To ensure you succeed, you'll join a knowledgeable and skilled team who are passionate about their work, and will receive in-house training to ensure that you can hit the ground running.

New Zealand Resident:

You must be residing in New Zealand to be eligible to apply for this position.

If you have any further questions, contact us.
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47期码报资料